Shopping Cart (0 Items)
Subtotal: $0.00
Your cart is empty!

WolstenTech Policies



Warranty

All WolstenTech products come with a three-year warranty. Since most problems lie in installation, reasonable effort will be given to assist the installer in diagnosing installation errors if a problem is reported. If the problem is diagnosed to be in the WolstenTech product, the customer will be allowed to send the malfunctioning unit back for repair or replacement, at our discretion. In this event, shipping charges will be refunded to the customer.

Shipping

WolstenTech has a policy of offering the most reasonable shipping prices we can. Currently, for most orders (being one or two TDR relays or pair of bixenon controllers), economy shipping by USPS First Class Mail to U.S. addresses is only $2.84, and to most other countries only $4.05.

For the U.S., there are three shipping options: "standard domestic" shipping is First Class Mail with Delivery Confirmation, which provides a tracking number; "priority" is Priority Mail with Delivery Confirmation, and has a tracking number; and "express" is Express Mail which also has a tracking number.

Outside the U.S., there are three grades of service offered in most countries. "Economy international" shipping is simply First Class Mail, with no tracking, and is the least expensive way we've found of shipping parts to customers all over the world, including Australia, Denmark, Estonia, Ukraine, and Singapore. The next higher grade of shipping is "priority air" which is Priority Mail International and includes some tracking, but is usually no faster. The final shipping grade available is "express international", which is Express Mail International and includes tracking. If you prefer another shipping service or grade not offered here, please contact us and we'll do our best to accommodate you.

For international orders, the customer is responsible for all duties, customs fees, or other costs. We mark all customs forms as "merchandise" with the contests and prices matching the enclosed packing slip. Please do not ask us to mark shipments as "gift" or to otherwise falsify customs forms. U.S. and international government regulations prohibit such behavior and our shipments could be confiscated if we were to engage in such behavior.

Payment

We currently accept payment by PayPal or by money order. PayPal allows you to pay by major credit card (Mastercard, Visa, Discover, AMEX) without creating an account. The checkout page will take you to PayPal, but if you prefer using Google Checkout or money order, please email us and we will send you an invoice. For large orders, we also accept company checks, purchase orders, and bank transfers or wire transfers.

Purchase Orders

WolstenTech Innovations accepts purchase orders from most U.S. corporations and U.S. State or County governmental agencies. Please read the following terms and conditions carefully. By submitting a purchase order to us you agree to all of the following terms:

  • The smallest purchase order amount we can accept is $1000.
  • We cannot accept purchase orders from outside the United States without prepayment. All international orders must be prepaid.
  • Payment terms are net 30. We do not accept POs with terms longer than this. All late payments on purchase orders are subject to a $25.00 per hundred dollars of value late fee.
  • We can not accept purchase order numbers over the phone, or purchase requisition forms.
  • All purchase orders need to include contact information for a person at your organization. This contact information should include a person's name, phone number, and email address.
  • If you would like to submit a purchase order and then pay before your order is shipped, that is acceptable as well, and the limitations above may not apply, at our discretion.
  • The terms and conditions under which we accept purchase orders are subject to change without notice. We also reserve the right to offer different terms to select customers at our discretion.
We must receive an actual copy of your purchase order before we can ship a product. You can either mail or email (as a PDF) the purchase order to us.

Bank Transfers / Wire Transfers

WolstenTech Innovations accepts bank transfers or wire transfers for large transactions from financial institutions which use ABA or SWIFT. There is no fee for this service. The following terms apply:

  • For transfers within the US, the smallest bank transfer we can accept is $750.
  • For international transfers, the smallest bank transfer we can accept is $500.

Website Tracking and Advertising

WolstenTech Innovations does not use any website tracking or employ any advertising for 3rd parties. We sell our own products directly, and do not believe in spying on customers with tracking scripts. Our only use of Javascript is for our custom shopping cart program, and our site will work with it disabled.